Terms & Conditions

Thanks for supporting Aesthu Bits. These are the basics of how we work together, please give them a read before ordering.

Orders and custom requests

You can order ready-made pieces straight from the shop. Custom hampers, bouquets, and anything bespoke get arranged over DM. Once we've agreed on the design, budget, and delivery date, the order is confirmed.

Lead times

Custom hampers need at least 5 to 7 days notice. Bloom boxes and arrangements follow our weekly sourcing and weekend delivery schedule. If you need something quicker, ask, we'll try, but we can't promise it.

Delivery

We deliver across Kingston and Surbiton, KT postcodes. Delivery dates and windows get confirmed when you order. Please make sure someone's around to receive fresh flowers and perishable items on the day. We can't take responsibility for items left unattended or for delays caused by a wrong address.

Sourcing and substitutions

Flowers come fresh every week from New Covent Garden Flower Market. Because we work with what's in season, we sometimes swap a stem or colour for something just as good if the original isn't available. The look, feel, and value of your order stays the same.

Payment

Payment confirms your order, including custom requests made over DM. We don't start sourcing or building anything until payment is in.

Cancellations and changes

Let us know as early as possible if you need to change or cancel. Once flowers are sourced or a hamper is underway, a full refund might not be possible. We'll always talk it through with you first.